24/7 Maintenance
Maintenance & Prevention
Repairs handled around the clock by licensed and insured vendors, big jobs approved by you before they happen, and every tenancy documented on video from move-in to move-out. You get the results and the paper trail, not the 2 AM phone call.
How maintenance works with us
Tenants report 24/7
Residents submit requests any time through their AppFolio portal, with photos, so the right vendor shows up with the right parts.
Emergencies move immediately
Loss of air conditioning or heat, an active leak, or a plumbing or electrical failure gets dispatched around the clock. We act first and keep you informed.
Licensed, insured vendors
Work that requires a license goes to licensed and insured vendors from our network, at fair market pricing.
You approve big repairs
Routine repairs are handled without delay. For bigger jobs, we send you the quote and ask first.
Every repair gets checked
After each completed repair we follow up with the tenant, so a job is closed when it is fixed, not when the invoice arrives.
Clean records
Every invoice lands on your monthly owner statement and in your real-time owner portal, ready for your accountant.
Prevention you can prove
Small problems are cheapest when they are caught between tenants and documented before anyone can argue about them.
Move-in video
Before a tenant gets keys, the condition of every room is documented on video.
Move-out video
At move-out we document it again, so damage beyond normal wear and tear is provable, not debatable.
Rent ready between tenants
Turnovers follow our written rent ready standard, so small problems get fixed while the home is empty.
See what every home needs before a tenant moves in on our rent ready checklist.
Maintenance questions, answered
How do tenants request maintenance?
Through the AppFolio resident portal, 24 hours a day. Requests come in with a description and photos, which lets us send the right vendor the first time. Emergencies are dispatched around the clock.
What counts as an emergency?
Anything that threatens health, safety, habitability, or the property: loss of air conditioning or heat, an active leak, or a plumbing or electrical failure, for example. In an emergency we act without waiting for approval, because a delay usually costs you more than the repair.
Will I approve repairs before they happen?
For anything beyond routine work, yes. Small repairs are handled without slowing down for approval. For bigger jobs, we send you the quote and ask first. Emergencies are the exception.
Do you do routine inspections?
Every tenancy gets a video documented move-in and move-out inspection. Beyond that, you can request an additional inspection of your property once a year.
Let us take the repair calls.
Free rental analysis from a licensed Florida broker, usually within one business day. Or call (407) 588-9600.
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